Support from people who answer.
A named engineer who knows your system, a fixed monthly fee, no flex-points, and response and fix targets in writing. Every ticket raised and tracked in your Prolink portal, worked by the same team that builds the software, so a fix can ship the same day.
Everything that stops Proclaim being a daily frustration.
Workflow and bug fixes
Broken workflows, screens that misbehave, imports that fail. Diagnosed and fixed, with the fix recorded in your changelog.
Templates and reports
Document templates that produce the right letter, reports that answer the question the partners actually asked.
Integrations
The OIC portal, payment providers, review platforms, your website. Kept working when either side changes.
User admin and upgrades
Joiners, leavers, permissions, and the upgrade nobody wants to run on a Friday.
Proactive monitoring
Problems spotted before they reach a fee earner, where the system lets us.
Emergency support
Critical issues handled as critical. The targets are in the agreement.
Tell us about your Proclaim.
A few details and we will come back with package options and targets in writing. Packages are sized to the firm, not sold off a price list.
What people ask first.
Do we have to leave the vendor's support to use you?
No. Firms use us alongside vendor support for the day-to-day, or instead of it. We will tell you honestly which makes sense for your setup.
What does a package cover?
Workflow fixes, document templates, reports, integrations, user administration and upgrades. Emergency support for critical issues. Every ticket is raised and tracked in your Prolink portal.
Can you help us leave Proclaim?
Yes. CaseViewer keeps your archive searchable without a licence, and we manage migrations of live data to a new platform.