Reactivate quiet quotes
No reply after a few days? A nudge, a lower-band alternative, a "your quote expires Friday". The warmest list you own, worked automatically.
lever · reactivation
Complex client systems. Built with AI. Running in weeks.
We design, build, host and run the applications firms depend on when off-the-shelf software doesn't fit: client portals, case management, software-to-software integration and AI assistants. Sixteen systems in production. The team that built it answers the ticket.
Quiet quote nudgedQ-3188 · Kitchen · no reply for 4 days
Deposit £75.00 paidSecure link · card never in chat
Fitting movedSat 11 Oct, morning · undo available
Customer portal with AI · Hudson Blinds
Good evening, SarahTue 23:14
Order HB-2041 · Lounge, 3 roller blindsIn production
Quoted
Measured
In production
Ready
Fitted
Expected ready Thu 2 Oct · Fitting Mon 6 Oct, morning
Balance due on fitting£412.00Deposit £150.00 paid 12 Sep
Open quote · Kitchenest. £289Confirmed at your free measure
Ask Hudsonshows its working
Ask about an order, a quote or a fitting…↵
Case archive with AI summaries · Consilia Legal
"pension sharing order" 2014 to 20163 cases · 41 documents
refcaseopened
CL-2014-0871Harper v Harper · financial remedy12/03/2014
CL-2015-0233Okafor · pension sharing, consent order02/09/2015
CL-2016-1108Wallace v Doyle · variation21/06/2016
25 years imported · Proclaim switched off · nothing lost
Harper v HarperAI summary
SummaryFinancial remedy following divorce. Pension sharing order made by consent, 64% of the respondent's occupational scheme.Key points
- Form E exchanged 05/2014, updated 09/2014
- Consent order sealed 11/2014
- Implementation letter to scheme 01/2015
Cached. Paid for once.
Enquiry workflow · Smurfit Westrock
Sales 4
MV-10442 · quoteRetail ready tray, 12 packAcme Foods · due Fri
MV-10439 · sampleDie-cut mailer, printedNorthline · today
Design 2
MV-10431 · pallet planHeavy-duty case, 40kgtooling received · 09:14
Graphics 3
MV-10427 · artworkShelf-ready pack, 4 colourawaiting customer approval
MV-10418 · artworkGift box, spot UVreminder sent · day 3
Commercial 1
MV-10402 · quoteExport crate, ISPM 15credit check · approved
Trusted by the firms who already run on us
0systems in production
0years trading, since June 2022
0payment rails integrated
0+integrations shipped
What we build
Four kinds of system. One platform underneath. One team for the lot.
Everything runs on Prolink Hub, so sign-in, permissions, audit, notifications, support and the client portal are done before we write a line for you. Which is why weeks, not quarters.
Client portals with AI
Customers see their order, case or account, and an assistant answers at midnight without inventing a price.
portals · assistantsCase and work management
Opinionated systems built with the people who do the work, from mediation to a manufacturer's enquiry desk.
case management · workflowSoftware to software integration
Two systems that don't talk, joined. With an API or without one. Every exchange logged and replayable.
integration · sync · messagingiOS and Android apps
The same portal in their pocket: push for every alert, Face ID, one sign-in across the family.
native · push · biometrics
Client portals with AI
Every call you don't have to take is a sale you didn't lose.
Quote-led businesses lose money in four places. A portal with an assistant closes all four. What it doesn't do is replace your team, and we won't tell you otherwise.
Convert more quotes
An instant estimate, a one-tap measure booking and a deposit link convert better than "we'll call you back".
lever · quote conversionDeflect "where's my order"
Made to measure means weeks of waiting. A progress bar and an assistant answer at midnight without the showroom phone ringing.
lever · deflectionSell the next room
One record per customer makes the upsell visible: the next room, the motorised upgrade, the trade reorder across sites.
lever · repeat and upsell
What you get
One login. Everything your customer would otherwise ring about.
A quote they can accept at midnight.
Line items, the estimate clearly labelled, a deposit link. Accepting a quote books the measure and takes the deposit in one step.
Quote Q-3188 · KitchenExpires Fri 26 Sep
2 × roller, 90 × 120 cm, Slate£198.00
1 × roller, 60 × 120 cm, Slate£91.00
Estimate · confirmed at your free measure£289.00
Payments that reconcile themselves.
Card, pay-by-link, weekly plans, Direct Debit. Every transaction lands back in your ledger.
DepositPaid£150.00
Balance on fittingDue 11 Oct£412.00
Weekly plan option12 × £34.33
Wired into what you already run.
Nothing installed on your side beyond a file importer. Every exchange logged and replayable.
Portal + appXML + PDFYour system
Native iOS and Android apps →
The staff side sees what the assistant did.
Escalations arrive with a written summary. Changes have undo.
Guarantee query · Mr AhmedSummary ready
Cord safety question · routedHuman
Fitting moved · HB-2041Undo
Quiet quotes, worked for you.
The list nobody has time to chase, chased.
Q-3188 · Kitchen4 days quiet → nudged
Q-3171 · Bay window6 days → lower band sent
Q-3160 · Shuttersexpires Fri → reminded
AI you can put in front of customers
Never invents a price, a date, or a promise.
Made to measure means the real price doesn't exist until someone has measured the window. An assistant that quotes a firm figure and is £60 wrong has killed the sale and the trust in one stroke. So ours is built differently, and every answer shows its working.
- rule
Prices and dates come from your rules in code.
The model never does the arithmetic. Every pre-survey figure is labelled an estimate. Every date comes from your lead-time rules.
- rule
Reading is free. Changing needs a yes.
It can look anything up. Before it books, moves, accepts or sends, the customer confirms.
- rule
Every action is logged and reversible.
Your team sees what was read and what was changed, with genuine undo where undo is genuinely possible.
- rule
Safety and complaints go to a person.
Child-safety questions, damage, disputes: routed to your team with a written summary before the model ever sees them.
- rule
No card details in chat. Ever.
Payments go through a secure link to your payment provider. The assistant never touches a card number.
Who we work with
Built for the way your sector actually works.
Made to measure and home improvement
Blinds, flooring, kitchens, pay-weekly retail. Quote, measure, fit, collect.
Legal and professional services
Onboarding, disclosure forms, payments and reviews, into the case system you already run.
Insurance, fleet and credit hire
Accident reporting, e-signed agreements, driver checks, two-way sync with claims systems.
Medico-legal
Expert availability, claimant booking, compliant report packaging.
Mediation
A case management product built with mediators, not a generic CRM with mediation bolted on.
Not on the list?
If your customers ring to ask where something is, we can probably help. Tell us how your process works.
Software to software integration
Two systems that don't talk? We're the bit in between.
Most of what we build is the join: a portal into a case system, a website into a CRM, a payment into a ledger, a message into a record. We have done it with systems that have a modern API and with systems that have none at all.
no APIFile-drop exchange for legacy systems: structured XML with documents embedded, collected by a scheduled job on your own network. Nothing installed beyond a file importer.
REST and webhooksModern systems wired both ways, with every call logged with its input, output and error so a feed can be debugged by someone who isn't a developer.
two-way syncScheduled, incremental, idempotent. Re-run a job or re-upload a file and nothing duplicates.
messagingWhatsApp, SMS and email in and out of any system, threaded against the record they belong to.
moneyCard, pay-by-link, recurring and Direct Debit, reconciled back into the ledger or case system.
ProclaimStripeOpayoAdelanteGoCardlessPaymentSenseXeroGRIPMedCoTrustpilotGoogle ReviewsReview SolicitorsAnthropic ClaudeOpenAIDeepgramPostmarkMailgunAmazon SES
ProclaimStripeOpayoAdelanteGoCardlessPaymentSenseXeroGRIPMedCoTrustpilotGoogle ReviewsReview SolicitorsAnthropic ClaudeOpenAIDeepgramPostmarkMailgunAmazon SES
WhatsAppSMSIMAPPower BIAzure SQLAzure BlobAmazon S3Google MapsgetAddress.ioCloudflare TurnstileVonageDocuSign-free e-signPushoverOANDAMetaTrader 5Companies House
WhatsAppSMSIMAPPower BIAzure SQLAzure BlobAmazon S3Google MapsgetAddress.ioCloudflare TurnstileVonageDocuSign-free e-signPushoverOANDAMetaTrader 5Companies House
Work
All case studies
Sixteen systems. Here are three.
Call intelligence
Legal
Stowe Insights
Why enquiries don't convert, answered from hundreds of recorded calls in one click.
Enquiry workflow
Manufacturing
Flute for Smurfit Westrock
One record per enquiry, one ID that follows the box, and a native app for the floor.
Case archive
Legal
CaseViewer for Consilia
Twenty-five years of Proclaim cases searchable in a browser, so the old system could be switched off.
Mediation CMS
A working mediation system the day you sign up.
Not a blank canvas to configure for six months. Built with mediators: parties and roles, four-scope confidentiality, per-party threads, sessions, versioned documents, conflict checks, outcomes. Opinionated where it matters, configurable where it counts.
Proclaim support and maintenance
Still on Proclaim? Get support from people who answer.
Independent Proclaim support for firms staying put for now. Workflow fixes, templates, reports, integrations, upgrades, and a migration path when you're ready.
A named engineer
Someone who knows your system, not a ticket queue.
A fixed monthly fee
No flex-points. No premium plan to unlock a simple fix.
Targets in writing
Response and fix targets for each priority, set out in your support agreement.
An exit when you want one
CaseViewer keeps your history readable without a Proclaim licence.
Kept running
Every release, published. Every client, told.
Every Prolink client gets a login to Prolink Hub: tickets, a changelog of every release, hosted quotes, billing, and a written continuity plan. This feed is live from the Hub.
liveEvery release, in your portalClients read the changelog for every application they use at hub.prolink.io. The public feed will appear here.
Support that answers
Raise it on your phone. Know the moment we reply.
Every ticket has an SLA, an owner and a thread. An agent reads it within the hour. A push lands on your phone when we answer. And the people answering are the people who built it.
<1hEvery new ticket read and triaged within the hour, with a question back to you if anything is missing.
pushA notification in the portal, an email and a push to the app for every reply. You choose which you hear.
same daySupport is worked from the tooling that builds the software, so a fault can become a shipped fix the same day.
See a portal with your name on it.
A thirty-minute walkthrough of a working demo, then a straight answer on what it would take for your business.
0800 246 1101 · hello@prolink.io · WhatsApp