From booking a medical expert to a delivered, invoiced report, in one pipeline instead of a chain of phone calls.
Booking a medical expert for an injured claimant and getting the report back meant phone calls, paper diaries and Word documents, with nothing joining the booking to the report to the invoice.
Availability, booking, the report itself, and everything that has to happen when it is published.
One click at publish
Invoices, the compliance file, the PDFs and the delivery bundle, including the platform fee, from one action.
Self-healing delivery
Payloads stored, retried on a schedule, escalated by email on final failure, with a raw audit view in both portals.
Reports experts can change
A three-level question library with merge fields lets non-developers change what every report asks.
Pushed to the agencies that commission the work.
Appointments and reports go to the reporting organisations' own systems, each through its own channel, with every push logged and retried.
The manual chain of phone calls, diaries and Word documents became a single self-service pipeline from booking to a delivered, invoiced report, with each published report billed automatically.