Why enquiries don't convert, answered from hundreds of recorded calls in one click instead of a month of listening.
Understanding why new-business enquiries did not convert meant a person listening to hundreds of recorded calls spread across three separate phone systems.
Ingest every call, transcribe it, analyse a thousand at a time, and let people ask follow-up questions with evidence.
Smart Filter
Type 'new business calls to client services last month' and the filter form fills itself, every value checked against the real database so it cannot invent an option.
Idempotent batches
An identical call selection with the same brief reuses the existing batch instead of paying for a duplicate run.
Self-monitoring jobs
Every job logs start, finish and errors to one table, records even fatal crashes, and a daily reaper catches the rest.
Three phone systems, one library.
Recordings are pulled from each system on their own schedules, enriched from the firm's employee warehouse, transcribed once, and embedded for semantic ranking in the weekly digest.
The monthly client services retro that meant listening to hundreds of calls became a one-click preset run, with non-conversion reasons returned as labelled buckets with percentages and example calls.